.page-faq {
  background: var(--cream);
  color: var(--ink);
  font-family: var(--font-body);
  -webkit-font-smoothing: antialiased;
}

.page-faq a {
  color: inherit;
}

.page-faq .faq-section {
  padding: clamp(2.25rem, 6vw, 4.5rem) 0;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background:
    radial-gradient(120% 90% at 82% 8%, rgba(53, 242, 194, 0.12) 0%, transparent 58%),
    radial-gradient(90% 80% at 8% 92%, rgba(240, 74, 42, 0.16) 0%, transparent 62%),
    var(--ice-night);
  color: var(--snow);
  border-bottom: 3px solid var(--flare);
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background-image: repeating-linear-gradient(115deg, rgba(242, 237, 228, 0.05) 0 1px, transparent 1px 18px);
  opacity: 0.7;
}

.page-faq .faq-hero__inner {
  position: relative;
  z-index: 1;
  padding-top: calc(var(--header-h) + 1.75rem);
  padding-bottom: clamp(2rem, 5vw, 3.5rem);
  display: grid;
  gap: 1.5rem;
}

.page-faq .faq-hero__crumbs {
  color: var(--snow);
  opacity: 0.82;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: 1.75rem;
}

.page-faq .faq-hero__title {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(1.95rem, 6.4vw, 3.6rem);
  line-height: 1.12;
  letter-spacing: -0.01em;
  margin: 0.6rem 0 0;
  max-width: 18ch;
  text-wrap: balance;
}

.page-faq .faq-hero__lede {
  margin: 1rem 0 0;
  max-width: 60ch;
  font-size: 1rem;
  line-height: 1.78;
  color: rgba(242, 237, 228, 0.86);
}

.page-faq .faq-hero__quick {
  margin-top: 1.4rem;
  gap: 0.6rem;
}

/* 控制台状态面板 */
.page-faq .faq-console {
  background: var(--polar-night);
  border: 3px solid rgba(242, 237, 228, 0.34);
  border-radius: var(--radius);
  box-shadow: var(--shadow-hard);
  padding: 1.1rem 1.15rem 1.15rem;
}

.page-faq .faq-console__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding-bottom: 0.8rem;
  border-bottom: 2px dashed var(--line-soft);
}

.page-faq .faq-console__title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 1.15rem;
  letter-spacing: 0.02em;
}

.page-faq .faq-console__state {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  font-family: var(--font-mono);
  font-size: 0.78rem;
  letter-spacing: 0.04em;
  color: var(--mint);
}

.page-faq .faq-console__rows {
  margin: 0.9rem 0 0;
  display: grid;
  gap: 0.7rem;
}

.page-faq .faq-console__row {
  display: grid;
  gap: 0.15rem;
}

.page-faq .faq-console__row dt {
  font-family: var(--font-mono);
  font-size: 0.74rem;
  letter-spacing: 0.08em;
  color: var(--rock);
  text-transform: uppercase;
}

.page-faq .faq-console__row dd {
  margin: 0;
  font-size: 0.92rem;
  line-height: 1.6;
  color: var(--snow);
}

.page-faq .faq-console__n {
  color: var(--flare);
  font-weight: 700;
  padding: 0 0.2rem;
}

.page-faq .faq-console__foot {
  margin: 1rem 0 0;
  padding-top: 0.8rem;
  border-top: 2px dashed var(--line-soft);
  font-size: 0.84rem;
  line-height: 1.65;
  color: rgba(242, 237, 228, 0.72);
}

.page-faq .faq-console__foot .mono {
  color: var(--mint);
}

/* ---------- 分类目录 ---------- */
.page-faq .faq-cats-section {
  background: var(--cream);
}

.page-faq .faq-cats__head {
  margin-bottom: 1.5rem;
}

.page-faq .faq-cats__note {
  margin: 0;
  max-width: 34ch;
  font-size: 0.92rem;
  line-height: 1.7;
  color: var(--rock);
}

.page-faq .faq-cats {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.85rem;
}

.page-faq .faq-cat {
  position: relative;
  display: grid;
  gap: 0.3rem;
  padding: 1.05rem 2.6rem 1.1rem 1.1rem;
  background: var(--snow);
  border: 2px solid var(--line-ink);
  border-radius: var(--radius);
  box-shadow: var(--shadow-hard-light);
  text-decoration: none;
  transition: transform var(--dur) var(--ease), box-shadow var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-cat:hover,
.page-faq .faq-cat:focus-visible {
  transform: translate(-3px, -3px);
  box-shadow: 8px 8px 0 rgba(16, 20, 24, 0.16);
  border-color: var(--flare);
}

.page-faq .faq-cat__num {
  font-size: 0.76rem;
  letter-spacing: 0.1em;
  color: var(--clay);
}

.page-faq .faq-cat__title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 1.08rem;
  line-height: 1.3;
}

.page-faq .faq-cat__desc {
  font-size: 0.88rem;
  line-height: 1.6;
  color: var(--rock);
}

.page-faq .faq-cat__go {
  position: absolute;
  right: 1rem;
  top: 50%;
  transform: translateY(-50%);
  font-family: var(--font-mono);
  font-size: 1.1rem;
  color: var(--flare);
  transition: transform var(--dur) var(--ease);
}

.page-faq .faq-cat:hover .faq-cat__go {
  transform: translate(3px, -50%);
}

/* ---------- 主体：目录 + 答案 ---------- */
.page-faq .faq-body-section {
  background: linear-gradient(180deg, var(--cream) 0%, var(--cream) 62%, var(--snow) 100%);
  border-top: 2px solid var(--line-ink);
}

.page-faq .faq-body {
  display: grid;
  gap: 1.5rem;
}

.page-faq .faq-toc {
  background: var(--polar-night);
  color: var(--snow);
  border: 3px solid var(--polar-night);
  border-radius: var(--radius);
  padding: 1rem 1rem 1.1rem;
  box-shadow: var(--shadow-hard-light);
}

.page-faq .faq-toc__title {
  margin: 0 0 0.7rem;
  font-family: var(--font-mono);
  font-size: 0.76rem;
  letter-spacing: 0.14em;
  color: var(--mint);
  text-transform: uppercase;
}

.page-faq .faq-toc__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  gap: 0.5rem;
  overflow-x: auto;
  scrollbar-width: thin;
}

.page-faq .faq-toc__item {
  flex: 0 0 auto;
}

.page-faq .faq-toc__link {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  min-height: 44px;
  padding: 0.45rem 0.8rem;
  border: 2px solid rgba(242, 237, 228, 0.28);
  border-radius: var(--radius);
  font-size: 0.86rem;
  line-height: 1.3;
  text-decoration: none;
  white-space: nowrap;
  color: var(--snow);
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease);
}

.page-faq .faq-toc__link .mono {
  color: var(--clay);
  font-size: 0.74rem;
}

.page-faq .faq-toc__link:hover,
.page-faq .faq-toc__link:focus-visible {
  border-color: var(--flare);
  background: rgba(240, 74, 42, 0.14);
}

.page-faq .faq-toc__hint {
  margin: 0.9rem 0 0;
  padding-top: 0.8rem;
  border-top: 2px dashed var(--line-soft);
  font-size: 0.82rem;
  line-height: 1.7;
  color: rgba(242, 237, 228, 0.72);
}

.page-faq .faq-main {
  display: grid;
  gap: 1.6rem;
  min-width: 0;
}

.page-faq .faq-group {
  scroll-margin-top: calc(var(--header-h) + 1.2rem);
  background: var(--snow);
  border: 3px solid var(--ink);
  border-radius: var(--radius);
  box-shadow: var(--shadow-hard-light);
  padding: 1.15rem 1rem 1.25rem;
}

.page-faq .faq-group__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.55rem;
  padding-bottom: 0.85rem;
  margin-bottom: 0.9rem;
  border-bottom: 3px solid var(--ink);
}

.page-faq .faq-group__num {
  font-size: 0.8rem;
  color: var(--flare);
  letter-spacing: 0.06em;
}

.page-faq .faq-group__head .h-sub {
  margin: 0;
  flex: 1 1 auto;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(1.15rem, 3.6vw, 1.42rem);
  line-height: 1.32;
}

/* 手风琴 */
.page-faq .faq-item {
  border: 2px solid var(--line-ink);
  border-radius: var(--radius);
  background: var(--cream);
  margin-bottom: 0.6rem;
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease);
}

.page-faq .faq-item:last-of-type {
  margin-bottom: 0;
}

.page-faq .faq-item[open] {
  border-color: var(--flare);
  background: var(--snow);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: flex-start;
  gap: 0.7rem;
  min-height: 44px;
  padding: 0.85rem 0.9rem;
  cursor: pointer;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 0.98rem;
  line-height: 1.55;
  list-style: none;
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q:focus-visible {
  outline: 3px solid var(--flare);
  outline-offset: 2px;
}

.page-faq .faq-item__mark {
  margin-left: auto;
  flex: 0 0 auto;
  font-family: var(--font-mono);
  font-size: 1.15rem;
  line-height: 1.2;
  color: var(--flare);
  transition: transform var(--dur) var(--ease);
}

.page-faq .faq-item[open] .faq-item__mark {
  transform: rotate(45deg);
}

.page-faq .faq-item__a {
  padding: 0 0.9rem 0.95rem;
  border-top: 2px dashed var(--line-ink);
  margin-top: 0.1rem;
  padding-top: 0.8rem;
}

.page-faq .faq-item__a p {
  margin: 0 0 0.6rem;
  font-size: 0.92rem;
  line-height: 1.78;
  color: var(--ink);
}

.page-faq .faq-item__a p:last-child {
  margin-bottom: 0;
}

.page-faq .faq-item__a a {
  color: var(--flare-ink);
  font-weight: 700;
  text-decoration: none;
  border-bottom: 2px solid rgba(240, 74, 42, 0.42);
}

.page-faq .faq-item__a a:hover,
.page-faq .faq-item__a a:focus-visible {
  border-bottom-color: var(--flare);
}

/* ---------- 自助提交步骤 ---------- */
.page-faq .faq-group--submit {
  background: var(--polar-night);
  color: var(--snow);
  border-color: var(--ink);
}

.page-faq .faq-group--submit .faq-group__head {
  border-bottom-color: rgba(242, 237, 228, 0.32);
}

.page-faq .faq-group--submit .h-sub {
  color: var(--snow);
}

.page-faq .faq-submit {
  display: grid;
  gap: 1.2rem;
  margin-bottom: 1rem;
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.75rem;
  counter-reset: none;
}

.page-faq .faq-step {
  position: relative;
  padding: 0.9rem 1rem 0.95rem 3rem;
  background: var(--rink-blue);
  border: 2px solid rgba(242, 237, 228, 0.2);
  border-radius: var(--radius);
  box-shadow: 4px 4px 0 rgba(7, 26, 43, 0.5);
}

.page-faq .faq-step__num {
  position: absolute;
  left: 0.85rem;
  top: 0.9rem;
  font-size: 0.82rem;
  letter-spacing: 0.06em;
  color: var(--mint);
}

.page-faq .faq-step__title {
  margin: 0 0 0.3rem;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 1rem;
  line-height: 1.35;
  color: var(--snow);
}

.page-faq .faq-step__text {
  margin: 0;
  font-size: 0.88rem;
  line-height: 1.72;
  color: rgba(242, 237, 228, 0.82);
}

.page-faq .faq-submit .faq-item--wide {
  background: var(--rink-blue);
  border-color: rgba(242, 237, 228, 0.24);
}

.page-faq .faq-submit .faq-item--wide .faq-item__q {
  color: var(--snow);
}

.page-faq .faq-submit .faq-item--wide .faq-item__a {
  border-top-color: rgba(242, 237, 228, 0.22);
}

.page-faq .faq-submit .faq-item--wide .faq-item__a p {
  color: rgba(242, 237, 228, 0.84);
}

.page-faq .faq-submit .faq-item--wide[open] {
  border-color: var(--mint);
  background: var(--rink-blue);
}

.page-faq .faq-group--submit > .faq-item--wide {
  margin-bottom: 0;
}

/* 图片容器 */
.page-faq .faq-shot {
  margin: 0;
}

.page-faq .faq-shot .media-frame {
  border: 3px solid var(--ink);
  border-radius: var(--radius);
  box-shadow: var(--shadow-hard-light);
  overflow: hidden;
  background: linear-gradient(160deg, var(--rink-blue), var(--ice-night));
}

.page-faq .faq-shot img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-shot .media-frame__caption {
  margin-top: 0.6rem;
  font-size: 0.8rem;
  line-height: 1.65;
  color: var(--rock);
}

.page-faq .faq-group--submit .faq-shot .media-frame__caption {
  color: rgba(242, 237, 228, 0.7);
}

/* ---------- 设备自查 ---------- */
.page-faq .faq-group .faq-check {
  margin-top: 0.9rem;
  padding: 1rem 1rem 1.05rem;
  background: var(--cream);
  border: 2px solid var(--ink);
  border-radius: var(--radius);
}

.page-faq .faq-check__head {
  margin: 0 0 0.7rem;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 0.98rem;
  color: var(--ink);
}

.page-faq .faq-check__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.55rem;
}

.page-faq .faq-check__item {
  display: grid;
  grid-template-columns: 22px 1fr;
  gap: 0.6rem;
  align-items: start;
  font-size: 0.9rem;
  line-height: 1.7;
  color: var(--ink);
}

.page-faq .faq-check__icon {
  color: var(--flare);
  margin-top: 0.22rem;
}

.page-faq .faq-check__foot {
  margin: 0.8rem 0 0;
  padding-top: 0.7rem;
  border-top: 2px dashed var(--line-ink);
  font-size: 0.85rem;
  line-height: 1.7;
  color: var(--rock);
}

.page-faq .faq-check__foot a {
  color: var(--flare-ink);
  font-weight: 700;
  text-decoration: none;
  border-bottom: 2px solid rgba(240, 74, 42, 0.42);
}

.page-faq .faq-check__foot a:hover,
.page-faq .faq-check__foot a:focus-visible {
  border-bottom-color: var(--flare);
}

/* ---------- 人工客服 ---------- */
.page-faq .faq-group--human {
  background: var(--ice-night);
  color: var(--snow);
  border-color: var(--flare);
  box-shadow: 6px 6px 0 rgba(240, 74, 42, 0.4);
}

.page-faq .faq-group--human .faq-group__head {
  border-bottom-color: rgba(242, 237, 228, 0.34);
}

.page-faq .faq-group--human .faq-group__num {
  color: var(--mint);
}

.page-faq .faq-group--human .h-sub {
  color: var(--snow);
}

.page-faq .faq-human {
  display: grid;
  gap: 1.3rem;
}

.page-faq .faq-human__lede {
  margin: 0 0 1rem;
  font-size: 0.95rem;
  line-height: 1.78;
  color: rgba(242, 237, 228, 0.84);
}

.page-faq .faq-contact {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 0.8rem;
  padding: 0.75rem 0;
  border-top: 2px dashed var(--line-soft);
}

.page-faq .faq-contact__label {
  font-family: var(--font-mono);
  font-size: 0.74rem;
  letter-spacing: 0.1em;
  color: var(--rock);
  flex: 0 0 auto;
  min-width: 5.2rem;
}

.page-faq .faq-contact__phone {
  font-size: 1.02rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--mint);
  text-decoration: none;
  border-bottom: 2px solid rgba(53, 242, 194, 0.42);
  min-height: 44px;
  display: inline-flex;
  align-items: center;
}

.page-faq .faq-contact__phone:hover,
.page-faq .faq-contact__phone:focus-visible {
  border-bottom-color: var(--mint);
}

.page-faq .faq-hours {
  margin-top: 0.9rem;
}

.page-faq .faq-hours__title {
  margin: 0 0 0.45rem;
  font-size: 0.74rem;
  letter-spacing: 0.1em;
  color: var(--rock);
}

.page-faq .faq-hours__bar {
  display: flex;
  flex-wrap: wrap;
  border: 2px solid rgba(242, 237, 228, 0.3);
  border-radius: var(--radius);
  overflow: hidden;
}

.page-faq .faq-hours__seg {
  flex: 1 1 9rem;
  padding: 0.6rem 0.75rem;
  font-family: var(--font-mono);
  font-size: 0.78rem;
  line-height: 1.5;
  letter-spacing: 0.02em;
}

.page-faq .faq-hours__seg--on {
  background: var(--flare);
  color: var(--ink);
  font-weight: 700;
}

.page-faq .faq-hours__seg--off {
  background: rgba(242, 237, 228, 0.08);
  color: rgba(242, 237, 228, 0.78);
}

.page-faq .faq-hours__note {
  margin: 0.55rem 0 0;
  font-size: 0.82rem;
  line-height: 1.7;
  color: rgba(242, 237, 228, 0.7);
}

.page-faq .faq-human__more {
  margin: 1rem 0 0;
  font-size: 0.85rem;
  line-height: 1.7;
  color: rgba(242, 237, 228, 0.72);
}

.page-faq .faq-human__more a {
  color: var(--mint);
  font-weight: 700;
  text-decoration: none;
  border-bottom: 2px solid rgba(53, 242, 194, 0.4);
}

.page-faq .faq-human__more a:hover,
.page-faq .faq-human__more a:focus-visible {
  border-bottom-color: var(--mint);
}

.page-faq .faq-group--human .faq-shot .media-frame {
  border-color: rgba(242, 237, 228, 0.45);
  box-shadow: var(--shadow-hard);
}

/* ---------- 回到顶部 ---------- */
.page-faq .faq-topline {
  margin: 0;
  text-align: right;
}

.page-faq .faq-top {
  display: inline-flex;
  align-items: center;
  min-height: 44px;
  padding: 0.4rem 0;
  font-family: var(--font-mono);
  font-size: 0.8rem;
  letter-spacing: 0.08em;
  color: var(--rock);
  text-decoration: none;
  border-bottom: 2px solid transparent;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-top:hover,
.page-faq .faq-top:focus-visible {
  color: var(--flare-ink);
  border-bottom-color: var(--flare);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-cats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-cat:nth-child(1) {
    grid-column: span 2;
    padding-bottom: 1.3rem;
  }

  .page-faq .faq-group {
    padding: 1.4rem 1.35rem 1.5rem;
  }

  .page-faq .faq-item__q {
    font-size: 1.02rem;
    padding: 0.95rem 1.05rem;
  }

  .page-faq .faq-item__a {
    padding-left: 1.05rem;
    padding-right: 1.05rem;
  }
}

@media (min-width: 860px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.18fr) minmax(0, 0.82fr);
    align-items: start;
    gap: 2.25rem;
  }

  .page-faq .faq-console {
    padding: 1.3rem 1.35rem 1.35rem;
  }

  .page-faq .faq-submit {
    grid-template-columns: minmax(0, 1.25fr) minmax(0, 0.75fr);
    align-items: start;
  }

  .page-faq .faq-human {
    grid-template-columns: minmax(0, 1.05fr) minmax(0, 0.95fr);
    align-items: start;
    gap: 2rem;
  }
}

@media (min-width: 980px) {
  .page-faq .faq-cats {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 1rem;
  }

  .page-faq .faq-cat:nth-child(1) {
    grid-column: span 1;
  }

  .page-faq .faq-body {
    grid-template-columns: minmax(0, 268px) minmax(0, 1fr);
    gap: 2rem;
    align-items: start;
  }

  .page-faq .faq-toc {
    position: sticky;
    top: calc(var(--header-h) + 1.1rem);
    padding: 1.15rem 1.1rem 1.2rem;
  }

  .page-faq .faq-toc__list {
    display: grid;
    gap: 0.35rem;
    overflow: visible;
  }

  .page-faq .faq-toc__link {
    width: 100%;
    white-space: normal;
    border-color: transparent;
    border-left: 3px solid rgba(242, 237, 228, 0.22);
    border-radius: 0;
    padding-left: 0.7rem;
    justify-content: flex-start;
  }

  .page-faq .faq-toc__link:hover,
  .page-faq .faq-toc__link:focus-visible {
    border-left-color: var(--flare);
    background: rgba(240, 74, 42, 0.12);
  }

  .page-faq .faq-group {
    padding: 1.6rem 1.6rem 1.7rem;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-hero__grid {
    gap: 3rem;
  }

  .page-faq .faq-cats {
    gap: 1.1rem;
  }
}
<<<END>>>